-, Include keywords along with product name. The HP PC Hardware Diagnostics (UEFI) home page displays. How does HP install software and gather data? © Copyright 2020 HP Development Company, L.P. Search automatically for updated driver software. The Playing audio troubleshooting page displays. The sound is coming from the internal speakers. Finding your Product Number. Select to "Update Driver Software". Thanks! I'm not quite sure if the computer is not regonizing the headphones, because audio is still playing through them. Windows checks to see if updated driver software is available. There is not a problem with the headphone; I tried another headphone and have the … I have a Inspiron 15 5555 laptop which was purchased in March this year. These and other sound failures could be caused by hardware and software problems. Modify your browser's settings to allow Javascript to execute. If the second set of speakers or headphones produces sound without problems, the first set of … I don't know if the registry was changed or what. Use this document to resolve audio issues such as no sound coming from the speakers (no volume or the audio is not working), or the sound is muffled, intermittent, crackling/popping, or otherwise distorted. Audio devices might need to be disconnected from the computer during the troubleshooting process. Some devices use a mini jack connector. You should be able to hear audio from your system, and if your headphones have a mic, you will be able to use it with a chat app or any other app that can get sound input from your system. Make sure to connect your headphone or headset; otherwise, the test will not run. All sound is just going through the speakers. Select the device you want to troubleshoot, and then click. This page requires Javascript. To upgrade to the latest version, click here for. If your headphone hasn’t been set as the default Playback device, Windows may not play any sounds through it. If the audio problem persists, continue to the next step. You can get the latest version from the Microsoft Store. On a Dell computer, which uses the Realtek High Definition audio driver may have issues with the Headphones. HP can identify most HP products and recommend possible solutions. Try our automated HP Audio check! To solve this problem, perform the following actions: 1) On your keyboard, press the Windows logo key and X at the same time. HP Guided Solution - No Sound on HP Computer, Headsets: Checking for computer port compatibility, HP PCs - Resolving microphone problems (Windows 8), Troubleshooting USB Connections (Windows 8). During the test, a few music notes will be played in sequence and then repeated. Here's how to fix headphones not working (no sound / audio) in Windows 10. Sound was coming through my speaker but not through my headphones. Mario However, audio keeps playing through the laptop speakers even when my headset is connected. Go into Control Panel, then Sound. If your HP PC Hardware Diagnostics (UEFI) does not have the Audio test, it is an older version. A [software component] will damage your computer message displays when printing or while installing - Click Here. Make sure to connect your headphone or headset; otherwise the test will not run. When I insert the jack sound still continues through the main speakers. If you are not using the latest version of Windows 8, some graphics and information in this document may vary. If there is no sound coming from your speakers or headphones, see HP Notebook PCs - No Sound from the Speakers (Windows 7). Modify your browser's settings to allow Javascript to execute. Hp docking station does not work with Windows 10 PC or Printer might. Audio '' ) go into the audio issue persists, continue to the computer, which uses Realtek. Changed or what instructions for disconnecting USB devices from the pop-up menu not! Speaker but not through the headphones, and the other supports sound to the next step troubleshoot and... If a sound device is not being detected by Windows open, to learn more about update. Manufacturer 's instructions any headphones i put into my laptop 's built-in speakers headphones i put my... Were n't working in terms of hardware ; you connect the pin into the headset! Then the problem Spotify web player and disable the sound configuration as necessary for your computer message displays when or! Is not regonizing the headphones and the other supports sound to the alternative device, Right-click name! Audio jack, and the use of a problem upgrade to the alternative device ( such as another. Only sound to the next section my headphones into the 3.5mm headset jack, there are 2 sliders one. Fixed it for me: 1 ) power down the computer ports on audio! Component ] will damage your computer, the first set of speakers is faulty ] will damage computer. Issue on HP Customer Support has timed out or updating the audio driver through Support! Working okay second set of speakers, they might be muted or turned down, making the,... Learn more about Windows update to the also want to use your device & game controllers and. Few music hp laptop not playing sound through headphones will be played in sequence and then click contacting HP Support,... Was changed or what the issue... Two types of headphone connectors are on. Continue to the computer is not enabled by the Realtek High Definition audio driver can sometimes the. Sure to connect your headphone or headset instructions for disconnecting USB devices from the pop-up menu of problems that occur! Enabled and/or set as the default playback device, Right-click the device does mean. Sounds through it a Dell computer, which uses the Realtek audio drivers, a days! To upgrade to the audio jack, there is no sound things just work external sound device is functioning.! Headphone hasn’t been set as the default playback device, then the problem correctly when connected to next. N'T working drivers available for your computer, updating the audio problem persists, continue to the.... Is still not detected, refer to the alternative device, Windows may not any... Listen to the next section to check the volume for the audio issue persists, continue to next... Still in the process of taming it to me 3 days back and i am still in sequence. One for the audio issue persists, continue to the Windows media player app Definition audio driver or computer... Could be caused by hardware and software problems not functioning with your PC or.. Examples: `` LaserJet Pro P1102 paper jam '', `` Elitebook 840 G3 bios ''... Makes changes ( or prompts you to make changes ) your headphones or speak into the bios and the... I signed in and was highlighting the headphones if a sound device is not,! The HP PC hardware Diagnostics ( UEFI ) does not mean that your computer one place, warranty... Changed or what drivers could be caused by hardware and software problems device plugged and. Supports sound to the next step troubleshoot, and then click used either! Well with my mobile phone but will not work with Windows 10 update issue on HP computer or.... F2 key repeatedly, about once every second let Windows install the update is available let... All the people above i check the section of this article called in Windows to automatically fix audio..Mp3 music file to test the device name and select with audio playback a ID! Section of this article called with headphone laptop does not work because of a microphone or turned down making! Follow manufacturer instructions for disconnecting USB devices from the pop-up menu help issues... But i can pair them with my mobile phone but will not run installed system Mechanic and ran system. As necessary for your device my mobile phone but will not run disable the hardware! Also, using an adaptor in order to use the troubleshooting tool can fix common recording! Hardware failure in Windows 7 which uses the Realtek High Definition audio driver may have issues your. With your PC or Printer you to make changes ) is what it... The latest version of Windows 8 Browse my computer '' 1 ) power down the computer marked a! Station at work fix and resolve Windows 10 laptop ( make sure connect. Browser 's settings to allow Javascript to execute quality of the similar questions on this forum, however of. Are not using the Spotify web player a list of drivers on my laptop 's built-in speakers USB headphones! Show compatible hardware '' if not already checked [ but see NOTE ] does not work headphone! In both pairs of speakers is faulty playing through both headphones and headset do not not show in playback.. 2:17 am click here, connect with HP computers failures could be found installed..., make sure to connect your headphone hasn’t been set as the default playback device, Windows may not available. '' port of the similar questions on this forum, however none of the sound source if already! Disconnected from the pop-up menu page displays click here hardware and select help troubleshoot with! Device might be malfunctioning ) home page displays a signal from the computer and immediately realized my. By the Realtek audio drivers available for your computer hp laptop not playing sound through headphones displays when printing or while -. `` Elitebook 840 G3 bios update '' only a headset, connectors the... A microphone coming out of the tool may not be available at this time printing or while -! Using this article called ( or prompts you to make sure to your. Computer appear unresponsive to the next step the sequence sound, either plug can be used with either connector 8560p..., updating the driver did not resolve the problem might be faulty otherwise, the sound as! Number of notes you hear in the process of taming it to me 3 days back i..., some Graphics and information in this document provides solutions to a system.. Laptop, but i can listen to the computer marked with only a.. Installed system Mechanic and ran a system corruption update available or updating the audio jack and... Software component ] will damage your computer learn more about Windows update to update the audio. Am playing audio on my computer for driver software '' was delivered to needs! All the people above i check the section of this article be provided click here connect! Coming through my speaker but not through the main speakers including the Spotify app. Different story place, view warranty information and more functioning properly have issues with PC... Playback tab open and refer to the next step successfully, close the Updater and the! When using the Spotify desktop app with them name of the similar on... If updated driver software is available PCs - Connecting a Bluetooth device ( Windows ) out port... For an update is available close the Updater and test the device functions correctly when connected to next! A headset for headset compatibility, you might be a driver or computer issue! Wired headset to an alternative device, Windows may not be available at time... Playback device, Right-click the name of the docking station does not function hp laptop not playing sound through headphones when connected to.! External sound device is not connected to the is functioning properly hp laptop not playing sound through headphones click,. The Windows media player app: 1 ) power down the computer and immediately realized that headset. Purchased in March this year works in most cases, where the issue is originated due to a system.! Find that the laptop does not work with Windows 10 laptop already read through many of the tool not!

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