The maximum limit for postage charges applies to the first postage option for all sellers listing on the UK site. That's why we always show an estimated delivery date on eBay listings. The higher the better as far as ebay is concerned because they get a percent of the shipping charges as well. Where the seller is a private individual, the goods must be "as described". Please note that the minimum time frame for returns on eBay is 14 days. Being upfront and honest about these terms helps build trust and provides a positive buying experience for your customers. If you're a business seller, you're required to specify if items can be returned. Get free supplies from the US Postal Service, including eBay co-branded supplies, or get free supplies from UPS and FedEx. The Sale of Goods Act 1979 (as amended), places numerous legal obligations on business sellers. However, you are permitted to require the buyer to pay for the cost of returning the item, but only if you clearly inform the buyer of this before the contract is made. Automatically combine the weights of the items in one package and subtract a weight amount (in grams). Include accurate item location descriptions. eBay sellers such as Bubblefast sell packing peanuts for almost half what they cost when purchased from a brick-and-mortar retailer. IF YOU DON'T LIKE THE COST USE YOUR BACK BUTTON and FIND ANOTHER SELLER. Buyer has asked me to send item they bought as overnight shipping. Learn more about creating your returns policy. The final value fee is $144.60 (10% of $964 is $96.40. In particular, a misleading act or omission by the seller, which results in the buyer purchasing an item that they wouldn't have otherwise have purchased, is a criminal offence in most cases. By keeping some basic selling practices in mind, you’ll be able to create a great experience for your buyers. Learn more about cancelling a transaction. Review the cost and speed of delivery before offering a shipping service Specify clearly when the item will be shipped Ship items within the handling time specified in the listing Meeting or exceeding buyers' expectations can help you improve your performance on eBay. For, If you run into an inventory problem that's beyond your control, you're responsible for letting the buyer know when the item will be available or issuing a refund immediately for the full amount, List an item that may be out of stock by the time of purchase, List an item that you're simultaneously selling outside of eBay without ensuring beforehand that you have enough product available, Offer an item that may not be what's delivered to the buyer, Offer an inflated number of items in a multi-quantity listing. Review our eBay delivery postage rates to see how much it will cost to send your item ; Make sure you're allowing for packaging when checking the item's size and weight; Decide whether you're going to post internationally, or just within the UK Managed payments sellers can offer international shipping through GSP, but not through direct shipping ebay doesn't care what a person charges for shipping. We may limit, restrict, or suspend you from buying, selling or using site features. You should also make every effort to provide excellent customer service from start to finish, including: To help you meet our seller performance standards, we have some basic requirements all sellers must meet. When selling used, refurbished, or flawed items, we recommend you also include pictures of the actual item for sale, in addition to a stock photo. Include inaccurate, vague, or misleading item location descriptions, such as: Direct from manufacturer to, United States, Include item location information in the item description that doesn't match the information in the item location field, Include inconsistent information in your return policy around the item location which may result in higher return costs or confusion for buyers, Describe only the item you're selling in the listing and the terms of the sale, Explain any defects or flaws on the item – this helps avoid problems or buyer dissatisfaction, Inform the buyer that you are cancelling the transaction with the reason, Cancel the transaction up to 30 days after the sale, Choose a reason for the cancellation and follow the on-screen instructions, Not informing the buyer that you are cancelling the transaction, Cancelling the transaction more than 30 days after the sale, Not using the correct process in My eBay or Seller Hub to cancel the transaction, Select the wrong cancellation reason in order to avoid a defect on your account, Respond promptly to any questions during the bidding or buying process, and after the item has been purchased, Be friendly and professional in all communications, including emails, Send delivery updates with tracking information, if available, Be responsive to any buyer concerns or problems, Use swear words or offensive language with anyone on eBay, Send anyone on eBay inappropriate images including nudity, profanity or other general content not related to an eBay listing, Use expressions such as 'optional insurance' or 'fake bidder or buyer' and threaten to leave negative Feedback (even though sellers aren't able to leave negative Feedback for buyers), Full contact details for your business, including the geographical address, Details of any relevant trade organisations to which you belong, Details of any authorisation scheme relevant to your online business, Clear indications of price, if relevant, including any delivery or tax charges, Your VAT number, if your online activities are subject to VAT, The time period in which a buyer must notify you about a return, If there are item conditions required for return, clearly state those conditions (, How the refund is issued (for example, money back, a merchandise credit, or exchange for an identical item), How long it will take for a return to be processed and the money refunded back into the buyer's account. Copyright © 1995-2020 eBay Inc. All Rights Reserved. By setting up shipping rules you can automatically apply a discount to the shipping cost when a buyer purchases multiple items, offer carrier-specific discounts, or even offer savings on shipping as a … In particular, the regulations prohibit business from: Buyers want to know when they can get their items.

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